FAQs


Congratulations on your new home!

There are a few things you should know about your new furnace, air conditioner, and fireplace.


Warranty
The warranty on your new HVAC equipment includes one year warranty on workmanship, along with the manufacturer’s warranty on parts and equipment as indicated in their corresponding instruction manuals. Your warranty period begins on the date of move in if you return the enclosed registration card. If the registration card is not received with-in sixty days, your warranty begins on the day we completed the installation in your home. Your warranty does not include failures due to lack of maintenance, abuse, acts of god, or general negligence.

Furnace Filter
Changing your furnace filter on a regular basis will give your home the best airflow for heating and cooling. A dirty filter can greatly reduce your airflow and cause your unit to cease to function. A good habit is to check your filter monthly when you receive your utility bill. You don’t necessarily have to change your filter every month, however, lifestyles vary and you need to monitor your filter to avoid a non-warranty related failure. Filter size is indicated on the filter cabinet or can be found on the existing filter. We recommend the inexpensive throw away filters found at your local grocery or hardware store. We also have replacement filters available in case quantities of twelve.

Temperature Control
Your home will be most comfortable when your thermostat is set around 70 degrees F*. Your thermostat will give you an indication of room temperature and desire set point, however we find they may vary slightly from delicate test instrument readings. Set your new thermostat at a level that suits you rather than a prescribed set point figure. Remember, a thermostat is a switch, not a gas pedal! For best results in a multi-level home, set your furnace fan switch to “on” vs. “auto”, to continually circulate the air and maintain a more uniform temperature throughout the entire structure.

Water Heater
Please read and follow all manufacturers’ instructions regarding temperature settings and etc. The water temperature in your tank may fluctuate 15 degrees or more during normal working conditions and you may notice some variances in the delivery temperature of your hot water. During a re-heat or start-up cycle, condensation often forms, and at first glance it may seem your water heater is leaking. It is not uncommon for there to be water near the base of your unit. When there are strong winds, it is likely for your pilot light to be blown out. You can relight this yourself by following the instructions on the water heater tank. If you have a gas water heater, do not add an insulation blanket to it. Do not store flammable materials at or near your unit, and avoid storing detergents in this area too, as they can cause hydrochloric acid to form and these will deteriorate your tank.

Air Conditioning
Your air conditioner is designed to cool your home to a comfort level based on average daily temperatures recorded in the area by the National Weather Service. On extreme weather days, the system may not achieve the desired set point. Your system is not a refrigerator and will not create super cold environments. Adjust your setting during the season to achieve a temperature level no more than 18* F. cooler than the outdoor temperature. Conditions set below this range may cause headaches or discomfort when entering from the hot outdoors. Covers are available to help protect your air conditioning unit during the off season. Help protect your compressor warranty by calling for yearly maintenance. Use common sense to close drapes and blinds during direct sunlight exposure.

Fireplace
The fireplace in your new home is primarily intended as an esthetic feature. It is not intended to heat your home efficiently. It can and often will provide excellent supplementary heat to your living areas. Most models use a direct vent system to bring air from outside to a sealed combustion chamber. This eliminates the loss of indoor conditioned air from being lost through the unit. Odors are often present from the fireplace box during operation as a result of the unit heating up. These odors will cease to occur in time. Vacuum the areas accessible above and below the glass covered chamber.

Humidifier
Replace the humidifier pad at the beginning of each heating season. Set the humidity level to correspond with the outdoor temperature as shown on your humidistat. It is usually located at or near the furnace. To maximize the humidity level in your home, set it all the way up to the point you see condensation forming on windows and doors. We have replacement pads available via mail or drop by for a new one. We have a record of the model number you will need.

Electronic Air Cleaner

Your electronic air cleaner elements can easily be cleaned in your dishwasher. Set them on top of glasses in the lower rack to avoid damage from the washer’s tines, and yes add soap. Do not use the drying cycle as it could bake on any unwashed sediment. Do not include the pre-filter gauze panels as they will warp in the high heat. The gauze panels will look like the filter in your kitchen hood. Observe the arrows on the elements when replacing as they will point to the furnace.

 

 

Frequently asked questions


The answer to many questions can be found in the manufacturers instructions. If you need a copy of any of the user instruction manuals, please contact our office.

  1. I have no heat, what can I do?
    Be sure the thermostat is at the “heat” position and set higher than room temperature. 
    Make sure a dirty filter hasn’t stopped the furnace. A dirty filter reduces the air-flow causing the unit to overheat.
    Replace the filter and reset the furnace.
    At the furnace is a service disconnect, this wall switch usually located beside the unit. Be sure it hasn’t accidentally been turned off. It will reset the furnace by shutting it off/on.
    Be sure the doors are on the furnace, a safety switch exists to prevent injury at the blower compartment.
    Your new furnace has a self diagnostic feature. Observe the sequence of long and short flashes through the sight glass of the lower compartment door, check the signal against the matrix on the label and call for service if needed.
  2. When my furnace came on why did it blow cold air at first?
    Your furnace has a self test feature that will start the indoor blower for 90 seconds when the power has been interrupted.
    My furnace comes on periodically and blows cold air for a long period of time.
    Your state mandated whole house ventilation system may be operating. It draws outdoor air into the HVAC system and ventilates the house. Check the timer setting at the furnace or laundry room.
  3. My furnace is making a loud noise and is off balance! What do I do?
    Shut off the service disconnect and check the blower compartment for foreign objects. Paper, wrappers, and other items could have been sucked into the blower compartment. Open and remove any loose items in this area.
  4. Do I have to light the pilot light on my furnace?
    Your new furnace has a direct ignition feature that does not require a standing pilot.
  5. Does it cost more to run my furnace fan constantly?
    Depending on the frequency of starts and stops to the furnace, it is sometimes even cost effective to let the fan run continually rather than absorbing the cost of the electricity to start the fan motor.
  6. I have a white film on my fireplace glass, is there something wrong?
    This is normal maintenance issue. Depending on the frequency of use, a white film will develop on the inside of the glass. It is a result of natural gas residues. Remove the glass per manufacturer’s instructions and clean with a glass cleaner or for best results use “white off” glass cleaner available by mail and at local grocers in the cleaners section.
  7. Should I shut the gas off to my fireplace when it is not in use?
    It is not necessary, however sometimes uncomfortable excessive heat can be felt as a result of the pilot light during the summer.
  8. Is it okay to use my fireplace without the fan?
    The fireplace can be run without the fan as long as you want, however you will not realize as much benefit from the heat being produced.
  9. Why does my fireplace make a creaking noise?
    This is a result of metals expanding and contracting and is not unusual.
  10. How does my fireplace work without electricity?
    Your fireplace has a thermopile/thermocouple assembly that will create 30 millivolts when the pilot is lit. This is the energy that opens and closes the gas valve to create and extinguish the flame.
  11. Why does it take longer for my system to cool my house than to heat it?
    Your air conditioner will lower the air passing through the system 20*F, in a heating cycle it will warm it 70*F.
  12. When I used my air conditioner for the first time it didn’t work well and parts of it froze. What is wrong?
    If your equipment was installed in the winter or in the cooler months of the year, it will need an adjustment to the refrigerant level. The refrigerant leveling the system varies with the installations and can only be properly adjusted when the outdoor temperature is at least 65*F.
  13. My air conditioner was working well, however now it is freezing over.
    Check the filter, a dirty filter restricts air flow and the result is not enough heat passing through the indoor section. Too many closed registers or blocked inlets as well as asking the system to drop the room temperature too low can also be the cause. Correct the condition, shut off the system to allow it to thaw and try again.
  14. Should I leave my air conditioner frozen over for the service men to see?
    No! We’ll take your word for it and be able to find the problem only when we can measure air-flow and temperatures across the components. We can’t help you until the system thaws out.
  15. Should I cover my air conditioner in the winter?
    If you live near trees with pine needles or leaves and if sand or other debris are an issue, it will save maintenance corrections at the beginning of the season. It is not required and will not void your warranty if you do not.
  16. How often should maintenance be performed on my equipment?
    We strongly recommend that you call for maintenance and a check-up at the beginning of the heating/cooling season to assure long life and excellent performance of your equipment. We offer this service, however it is okay if any licensed HVAC company performs maintenance service. Repairs and additions to your system made by others may void your original warranty. If in doubt, call us first.
  17. Is it too late to upgrade my equipment?
    We will credit you for an upgrade if you want to trade in your new 80% efficient furnace for a more efficient 90% model. This value varies with installations and is available for a limited time after the purchase of your new home. Call if interested.

Testimonials


"We depend on Complete Heating to provide high quality comfort systems for our new home buyers."
- Dale Seagle
Controller
Copper Basin Construction